"It is an immutable law in business that words are words, explanations are explanations, promises are promises-but only performance is reality"
- Harold S. Geneen
About this Quote
This quote by Harold S. Geneen stresses the importance of efficiency in service. It suggests that words, explanations, and pledges are very important, however they are inadequate to be effective in organization. Performance is the only thing that matters in the end. It is an immutable law that performance is the only truth in organization. This means that no matter how many words, descriptions, or pledges are made, if there is no efficiency to back them up, they are worthless. Efficiency is the only thing that will make a difference in the success of a company. It is essential to make sure that efficiency is the focus of any service undertaking. Without efficiency, all the words, explanations, and promises are just empty words.
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